Support Portal Issue on 22 Mar 2026 22:14:43 (UTC+00:00)
Resolved on 23 Mar 2026 11:48:22 (UTC+00:00)
The support portal is now fully operational. We apologise for any inconvenience caused and thank you for your patience.
If you are still experiencing any issues, please try refreshing your browser. If the problem persists, don't hesitate to reach out to us directly at support@keeponbudget.com and we will be happy to help.
The support portal is now fully operational. We apologise for any inconvenience caused and thank you for your patience.
If you are still experiencing any issues, please try refreshing your browser. If the problem persists, don't hesitate to reach out to us directly at support@keeponbudget.com and we will be happy to help.
Resolved on 23 Mar 2026 11:48:00 (UTC+00:00)
The support portal is now fully operational. We apologise for any inconvenience caused and thank you for your patience.
If you are still experiencing any issues, please try refreshing your browser. If the problem persists, don't hesitate to reach out to us directly at support@keeponbudget.com and we will be happy to help.
The support portal is now fully operational. We apologise for any inconvenience caused and thank you for your patience.
If you are still experiencing any issues, please try refreshing your browser. If the problem persists, don't hesitate to reach out to us directly at support@keeponbudget.com and we will be happy to help.
Identified on 22 Mar 2026 22:14:43 (UTC+00:00)
We are currently aware of an issue affecting our support portal. Our team has identified the root cause and is actively working on a fix.
We expect to have everything back to normal by tomorrow afternoon.
In the meantime, if you need to reach our support team, please contact us directly at support@keeponbudget.com and we will be happy to assist you.
We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve this as quickly as possible.
We will provide an update once the issue has been resolved.
We are currently aware of an issue affecting our support portal. Our team has identified the root cause and is actively working on a fix.
We expect to have everything back to normal by tomorrow afternoon.
In the meantime, if you need to reach our support team, please contact us directly at support@keeponbudget.com and we will be happy to assist you.
We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve this as quickly as possible.
We will provide an update once the issue has been resolved.
Generation of Reports on 1 Feb 2026 07:57:20 (UTC+00:00)
Completed on 1 Feb 2026 07:59:49 (UTC+00:00)
Resolved on 1 Feb 2026 07:57:20 (UTC+00:00)
We had issues with some period reports generation.
The issue is being investigated and all affected pending generations are now resolved.
Please accept our apologies
We had issues with some period reports generation.
The issue is being investigated and all affected pending generations are now resolved.
Please accept our apologies
Support page is not working on 2 Jan 2026 18:13:32 (UTC+00:00)
Completed on 1 Feb 2026 07:58:52 (UTC+00:00)
Resolved on 1 Feb 2026 07:55:12 (UTC+00:00)
Monitoring on 3 Jan 2026 16:57:35 (UTC+00:00)
We fixed the issue with the 3rd party provider and the support page is now back to normal. We will keep monitoring it.
Please accept out apologizes and thank you for your patience.
Please let us know if you find any issues in the support page directly to our support email support@keeponbudget.com
We fixed the issue with the 3rd party provider and the support page is now back to normal. We will keep monitoring it.
Please accept out apologizes and thank you for your patience.
Please let us know if you find any issues in the support page directly to our support email support@keeponbudget.com
In progress on 2 Jan 2026 23:01:55 (UTC+00:00)
We estimate to fix the issue during the weekend. We will keep this status page updated
We estimate to fix the issue during the weekend. We will keep this status page updated
In progress on 2 Jan 2026 22:57:28 (UTC+00:00)
We found the solution and we are fixing it. It will take some time so we appreciate your patience. If in the meanwhile you have an Urgent issue, please reach us directly on support@keeponbudget.com
Please be aware only urgent issues will be taken into consideration. All other issues we kindly ask to wait until the support page is fixed.
We found the solution and we are fixing it. It will take some time so we appreciate your patience. If in the meanwhile you have an Urgent issue, please reach us directly on support@keeponbudget.com
Please be aware only urgent issues will be taken into consideration. All other issues we kindly ask to wait until the support page is fixed.
Identified on 2 Jan 2026 22:38:10 (UTC+00:00)
We were able to identify the issue. It was caused by a 3rd party provider API deprecation. We are still working on that. In the meanwhile, if you have any urgent issues, please send us an email on support@keeponbudget.com
We were able to identify the issue. It was caused by a 3rd party provider API deprecation. We are still working on that. In the meanwhile, if you have any urgent issues, please send us an email on support@keeponbudget.com
Investigating on 2 Jan 2026 18:13:32 (UTC+00:00)
We are aware Support Page is currently down.
We are investigating
We are aware Support Page is currently down.
We are investigating